Welcome to the BC.Game contact page! We strongly believe in the importance of building strong relationships with our users in Russia. On this page you will find various ways in which you can contact us and get the support you need.
We value your trust and are ready to answer all your questions, consider your wishes and help in solving the difficulties that arise. Our support team works to provide you with reliable and effective ways of communication.
Understanding that each person prefers different ways of communication, we provide several options:
- Live Chat on the Website: Our 24/7 live chat on the website is available to you 24/7. You can contact us with any question, and our team will answer you in real time.
- Email: If you have a more detailed question or need to consider a problem in more detail, you can write to us by email at [email protected]. We will respond to you as soon as possible.
- Social Networks: You can also stay up to date with all the news and updates by following us on social networks. We are active on Twitter and Facebook, and are always happy to share interesting events with you.
We pride ourselves on our quality service, which is designed to provide you with a high standard of support. Whether you need help with a game, technical issues, or just want to share your experience, we are always ready to listen and provide the assistance you need.
Ways to communicate with our support team
Contact our support team using the communication methods convenient for you:
- Email: You can write to us at [email protected] to get detailed answers to questions or to consider complex situations.
- Telegram: Join our Telegram channel to receive updates and the latest news about our platform.
- Facebook: Follow us on Facebook. Here you will find interesting articles, updates and event notifications.
- Twitter: Stay up to date with the latest events and communicate with us on Twitter.
- Live Chat: Use the 24/7 live chat on our website to promptly resolve current issues.
For more detailed information, please visit https://help.bc.game/en/. Our team is ready to help you at any time and provide quality support.
Helpful tips and answers from the BC Game Team
Here are some helpful tips and recommendations from the BC Game Team for effective communication with our support team:
- Be concise and clear: Formulate your question or problem as briefly and clearly as possible. A clear description will help us quickly understand the essence of your difficult situation.
- Provide details: When contacting us, try to provide as much detailed information about the problem as possible. The more details we have, the faster we can help you.
- Use screenshots and images: If the problem is related to the display or interface, attach screenshots or images to clearly demonstrate the situation.
- Provide identification data: If your question concerns a specific transaction or account, provide the relevant identification data (transaction number, account number, etc.).
- Choose a convenient contact method: Use the suggested contact methods, such as email, Telegram, Facebook or Twitter, to contact us with your question.
- Expect a prompt response: We try to respond to all requests as quickly as possible. Expect a prompt response from our support team.
- Be polite: Mutual respect is the key to successful communication. Please be polite and tolerant, just as we strive to be polite and responsive to you.
- Check the answers: After receiving a response from our support, read it carefully and make sure that your issue has been fully resolved.
- Open a dialogue: If you have additional questions or new circumstances arise, do not hesitate to open a dialogue and request additional assistance.
- Feedback: We value your opinion. If you have suggestions for improving our work or if you were satisfied with the assistance provided, please share your impressions.
Following these guidelines will help us provide more effective and productive interactions so that your experience in BC Game is as comfortable and enjoyable as possible.
Meet BC game
We pride ourselves on providing our players with a unique and exciting gaming experience that is different from all the others. Let us tell you a little about our company and what makes us special.
Since our foundation, we have been committed to providing our players with the best conditions for entertainment and winning. We offer a huge variety of gaming opportunities: over 10,000 exciting slots developed by leading game providers, and over 50 providers that guarantee variety and high quality of gaming content.
Our players will appreciate not only the richness of the gaming palette, but also many other advantages:
- Honesty and Transparency: We value the trust of our players, so our games are strictly licensed and regularly audited by independent auditors.
- Bonus Programs: We constantly delight our players with generous bonuses, promotions and special offers so that you can enjoy the game with even more pleasure.
- Convenient Interface: We have created an intuitive and user-friendly interface that allows players to easily find their favorite games and quickly start playing.
- 24/7 Support: Our support team is ready to help you at any time of the day. We value every player and are ready to answer any question or solve any problem.
- Security: We take serious measures to protect the personal and financial information of our players, using advanced encryption technologies.
BC Game is not just a casino, it is a whole world of entertainment and excitement that we have created for you. We strive to provide you with an unrivaled gaming experience, and we are looking forward to you joining our community and starting your exciting journey in the world of games and winnings!
Our History and Development Path
Our history is an exciting development path that began with the foundation of BC Game. We started in 2017 as an ambitious project aimed at creating a unique and exciting gaming experience for gambling enthusiasts.
From the very beginning of our journey, we aimed to provide players with innovative and high-quality games that would be available at any time and place. We have constantly worked to expand our game library, collaborating with leading game providers and implementing the latest technologies to ensure maximum gaming pleasure.
Over the years of our existence, we have overcome many challenges in the development of the company. We are proud to be one of the leading gaming operators today, providing players from different parts of the world with the opportunity to enjoy the best gaming options and win big prizes.
However, our development path does not stop there. We continue to actively develop and improve, adding new games, improving the interface and offering unique bonuses and promotions. We strive to create the perfect place for players, where everyone will find something to suit their taste.
Our history is one of passion, innovation and the pursuit of excellence. We are proud that every step of our journey has been aimed at making your experience at our casino unique and unforgettable. We thank you for going along with us on this exciting journey and promise to continue to delight you with the best gaming experience!
Trusted partners we work with
Our partners are important members of our team, with whom we work closely to create unique and exciting gambling entertainment for our users. We are proud of our partnerships and strive for mutually beneficial partnerships that contribute to the development of our platform and enrichment of the gaming experience of our customers.
Our range of partners includes both leading companies in the gambling industry and successful brands from other industries. Our partnerships with AFA, Cloud9 and DL illustrate how we pay attention to quality cooperation and a high standard of values that are in line with our philosophy.
- AFA (Asian Football Association) is a respected and influential organization in the world of football. Our partnership with AFA allows us to support the sport and provide our users with unique football-themed games.
- Cloud9 is a successful esports organization representing outstanding teams and players in the world of electronic competitions. The partnership with Cloud9 allows our users to immerse themselves in the exciting world of esports, right on our platform.
- DL (Doublelift) is a well-known professional League of Legends player and the leader of Cloud9. Our partnership with DL allows us to offer unique games related to his esports career and achievements.
These partnerships provide us with the opportunity to create exclusive content and games that inspire and delight our users, expanding the entertainment horizons on our platform. Our proud partnership is a sign of our ongoing commitment to delivering unrivaled gaming experiences and bringing joy and enjoyment to our valued players.
Our License and Permits to Operate
Our license is a key aspect that confirms the legal and reliable operation of our casino. It is issued by the relevant authorities and provides us with the right to provide online gambling entertainment. Licensed casino BC Game adheres to high standards and obligations to comply with laws and regulations, which ensures a safe and fair gaming environment for all our users.
The license gives us the right to conduct gambling online, and also provides the following benefits:
- Player Protection: A licensed casino is required to adhere to strict rules and standards to protect the interests of its players. This includes compliance with security standards, anti-fraud protocols, and problem gambling.
- Fairness and Transparency: A license requires the use of random numbers and independent auditors to ensure the fairness of the games and results.
- Financial Stability: Having a license requires us to adhere to strict financial rules and obligations, which contributes to the stability and reliability of the casino.
- Compliance with Rules and Laws: We are required to comply with all applicable gambling laws and regulations, which contributes to our reputation and the trust of players.
- Data Protection: Licensed casinos are required to provide a high level of protection for users’ personal data and funds.
Our efforts are aimed at providing you with a reliable and high-quality gaming space where you can enjoy gambling entertainment without unnecessary worries. We are also proud that our license is tokenized as an NFT on the Ethereum network, which is an additional confirmation of our commitment to a fair and reliable gaming platform.
Contact and Support via Mobile App
Contact our support team directly through the BC.GAME mobile app. We are ready to answer your questions and assist with any issues related to gaming or account deposits.